CHINOOK DISTRIBUTING, LLC - TERMS AND CONDITIONS
The following Payment Methods are accepted by Chinook Distributing:
- Prepaid Company Check, Personal Check, Cashier Check or Money Order (Please note: all orders paid by check will take longer to process, because all checks must be cleared, prior to shipment. Allow 7-10 business days for processing. Sorry, no Credit Card Checks will be accepted.
- Bank Wire Transfer (Please note: there will be a $15.00 fee for accepting and processing bank wire transfers.)
** No COD orders **
Payment Terms Orders: An order is not binding upon Chinook Distributing until it is accepted. Chinook Distributing must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Chinook Distributing. You agree to pay the amount(s) due as specified on the invoice and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the Chinook Distributing invoice. In some cases, shipping charges cannot be determined prior to actual shipment and those charges will be billed separately.
Chinook Distributing Purchase Agreement
By accepting delivery of any product delivered from Chinook Distributing, you ("Customer") agree to be bound by the terms and conditions listed below. You, and Chinook Distributing, agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Chinook Distributing. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Chinook Distributing.
You can expect your order to be processed within approximately two business days. Expected ship times vary depending on stock availability. If you need an item by a certain date please ask your sales person to check on the expected ship date. In most cases expected ship dates for all items will be emailed to you within 48 hours of the time that your order is processed. Tracking information will also be emailed to you once your items ship.
We ship internationally, to most destinations. When you are provided with shipping charges for your order, please bear in mind that this is for the transportation only! This does not include any duties, taxes or brokerage fees. In most cases, duties and taxes will be due upon delivery, and must be paid to the carrier in order to receive your product. If you refuse the delivery, you will be charged for transportation charges both to you and returning to us.
Any items that are temporarily unavailable will be placed on back order and the remainder of your order will be shipped. You will be notified by email of back ordered status and any known estimated supply/arrival dates available at that time. Please note that these dates are "estimates" and not guaranteed arrival dates.
Chinook Distributing will do everything possible to keep you informed of your order status via email. Your tracking number will be emailed to you once the item is shipped.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
Chinook Distributing respects your privacy. We will not, under any circumstances, sell or release your information to anyone. All information obtained from our web site will be used for internal purposes only.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users be aware of leaving our site and to read the privacy statement of any other site that collects personally identifiable information.
You may change your order, provided that your order has not yet been processed and shipped. If items have shipped the normal restock fee may apply. Please contact your sales person with any changes to be made. Please have your order number available.
To cancel your order, please call during our normal business hours and speak with your sales representative or someone in our customer support department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped. Many of our products are custom built. These items include but are not limited to power systems, battery boxes, many solar products, wind turbines, and batteries. If you need to cancel an order for any of these products there is a cancellation fee even if the item has not shipped. The cancellation fee will vary depending on the manufacturer but may be as much as 30% of the cost of the item. This fee is the same fee that manufacturers pass onto us for canceling the order.
Chinook Distributing product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.
Chinook Distributing strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Chinook Distributing, at its sole discretion, shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on Chinook Distributing's website are intended only to provide visitors with assistance finding additional information. Please remember that, you, our valued customer, are ultimately responsible for any purchase decision.
Chinook Distributing is not a forum for product reviews. For product reviews, we recommend sites such as Home Power Magazine*.
(*Since 1987, Home Power magazine has been the leading renewable energy information source for end-users and professional alike. Topics include solar, wind, and hydro-electricity, solar hot water, energy efficient building, clean transportation technologies, and much more)
Return Policy: Merchandise purchased through Chinook Distributing may be returned within 30 days of the receipt of the product. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and re-salable condition with the original blank warranty cards, manuals, and all accessories. If any component of the returned product is missing, if there is damage or the product has been used, the return procedure is breached and Chinook Distributing may reject the return or may choose to impose additional charges for replacement of the missing component. A 15% restock fee will be charged for all returns. Custom built items are non-returnable. Unless an error was made by Chinook Distributing, shipping charges are not refundable. Before returning items, it is necessary to call and speak with someone in the returns department to obtain an RMA # for your return. Once you have been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, RMA numbers are valid for 30 days from the date issued and items must be received in that time frame. Please reference this number in a clear location on the outside of the package when returning product. The customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment.
Warranty Policy: Chinook Distributing is a distributor only. Products sold by Chinook Distributing are not manufactured by Chinook Distributing therefore we do not warranty any of the products we sell. Most items that we sell are covered by the original manufacturer's warranty, service, or support policy (if any). In the event that there is a technical problem that occurs upon receipt or installation of your product, we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment. Chinook Distributing bears no responsibility in sending a replacement item to the customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.
LIMITATION OF LIABILITY IN ALL CIRCUMSTANCES CHINOOK DISTRIBUTING, LLC’S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. CHINOOK DISTRIBU-TING, LLC SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. CHINOOK DISTRIBUTING,LLC SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CHINOOK DISTRIBUTING,LLC IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Title & Risk of Loss: Chinook Distributing will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Chinook Distributing reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Chinook Distributing to sign appropriate documents on Customer's behalf to permit Chinook Distributing to protect its purchase money security interest. Chinook Distributing will advise Customer of estimated shipping dates, but Chinook Distributing will, under no circumstances, be responsible for delays in delivery and associated damages, due to events beyond its reasonable control, including without limitation: acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Chinook Distributing and Customer shall be governed by the laws of the State of Montana, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Chinook Distributing and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Montana, Cascade County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Chinook Distributing that is more than one year after the date of the applicable invoice.
Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Montana law.
Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement: These terms and conditions, together with Chinook Distributing's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Chinook Distributing and Customer. They supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Chinook Distributing and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.